We Are Available to Support Your Region Locally

Global Service Support Team

Americas | Europe | Asia Pacific
Multi-National Language Support

Download our Service Brochure (PDF)


Contact Support

USA:
1-800-684-7835

France:
+33 5 47 53 98 75

Germany:
+ 49 (5823) 498 9965

UK:
+44 (0) 161 864 6490

APAC:
+1 519-746-7190

(Global)
+1 519-746-7190



Engineering Services NC Programming 

Our global service organization helps ensure that your Virtek systems are always optimized for maximum performance.

Our team of field service representatives, application specialists and remote support professionals have amassed years of best practices working with companies like yours and can help you get the most from your investment.

What Level is Right for your Business

Choose from our support level options

LIFE-TIME
SERVICE ON-DEMAND

with any Virtek System Purchase

Free Technical Support 
Contact us by phone or email for free technical support for the lifetime of your equipment.

Professional Services
The entire suite of Virtek remote, on-site, repair, software updates and training services are available upon request.

SERVICE LEVEL AGREEMENTS

In addition to our Service On-Demand options, Virtek offers a variety of customizable, proactive service agreement options designed to maximize uptime and system performance.

Service Level Options:
•   Software Maintenance
*  Enhanced
*  Premium

Virtek Support Overview

FEATURE FREE SERVICE
ON-DEMAND

PRIORITY
SERVICE

DOWNTIME
PREVENTION
BUNDLE
PEAK
PERFORMANCE
PACKAGE
Basic Phone Support
Chat/Email Support
Prioritized Support-
Minor/Version S/W Upgrades-
Access to Hardware Swap Program--
Free Virtual Training--
Discount on Parts-15%20%30%
Discount on S/W Platform & Module Upgrades--20%20%
Discount on Services--5%20%
Discount on Projector Repairs--2%30%
Waive Evaluation & Diagnostic Repair Fees---
Annual Preventative Maintenance Visit---
Remote Production Protection Health Check---

See our Laser Solutions Live

Our Products

IRIS 3DIRIS TRUSSIRIS SPS
LTGLASERQC
LASEREDGE®
Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


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