| FEATURE | FREE SERVICE ON-DEMAND | PRIORITY SERVICE | DOWNTIME PREVENTION BUNDLE | PEAK PERFORMANCE PACKAGE |
|---|---|---|---|---|
| Basic Phone Support | √ | √ | √ | √ |
| Chat/Email Support | √ | √ | √ | √ |
| Prioritized Support | - | √ | √ | √ |
| Minor/Version S/W Upgrades | - | √ | √ | √ |
| Access to Hardware Swap Program | - | - | √ | √ |
| Free Virtual Training | - | - | √ | √ |
| Discount on Parts | - | 15% | 20% | 30% |
| Discount on S/W Platform & Module Upgrades | - | - | 20% | 20% |
| Discount on Services | - | - | 5% | 20% |
| Discount on Projector Repairs | - | - | 2% | 30% |
| Waive Evaluation & Diagnostic Repair Fees | - | - | - | √ |
| Annual Preventative Maintenance Visit | - | - | - | √ |
| Remote Production Protection Health Check | - | - | - | √ |
