FEATURE | FREE SERVICE ON-DEMAND | PRIORITY SERVICE | DOWNTIME PREVENTION BUNDLE | PEAK PERFORMANCE PACKAGE |
---|---|---|---|---|
Basic Phone Support | √ | √ | √ | √ |
Chat/Email Support | √ | √ | √ | √ |
Prioritized Support | - | √ | √ | √ |
Minor/Version S/W Upgrades | - | √ | √ | √ |
Access to Hardware Swap Program | - | - | √ | √ |
Free Virtual Training | - | - | √ | √ |
Discount on Parts | - | 15% | 20% | 30% |
Discount on S/W Platform & Module Upgrades | - | - | 20% | 20% |
Discount on Services | - | - | 5% | 20% |
Discount on Projector Repairs | - | - | 2% | 30% |
Waive Evaluation & Diagnostic Repair Fees | - | - | - | √ |
Annual Preventative Maintenance Visit | - | - | - | √ |
Remote Production Protection Health Check | - | - | - | √ |