We Are Available to Support Your Region Locally

Global Service Support Team

Americas | Europe | Asia Pacific
Multi-National Language Support


Contact Support

USA: 1-800-684-7835
 Europe: +44 (0) 161 864 6490
 APAC: +86 18321443925
 (Global) +1 519-746-7190


Engineering Services NC Programming 


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Our global service organization helps ensure that your Virtek systems are always optimized for maximum performance.

Our team of field service representatives, application specialists and remote support professionals have amassed years of best practices working with companies like yours and can help you get the most from your investment.

What Level is Right for your Business

Choose from our support level options

LIFE-TIME
SERVICE ON-DEMAND

with any Virtek System Purchase

Free Technical Support 
Contact us by phone or email for free technical support for the lifetime of your equipment.

Professional Services
The entire suite of Virtek remote, on-site, repair, software updates and training services are available upon request.

SERVICE LEVEL AGREEMENTS

In addition to our Service On-Demand options, Virtek offers a variety of customizable, proactive service agreement options designed to maximize uptime and system performance.

Service Level Options:
•   Software Maintenance
*  Enhanced
*  Premium

Comparison of Service Level Options

BENEFITSSOFTWARE MAINTENANCE*
Support and access to the latest software releases.
ENHANCED**
Support and access to the latest software releases with comprehensive hardware coverage.
PREMIUM**
Flexible service agreement covering software, hardware and any additional service options.
Prioritized telephone and remote technical support
Free software upgrades for all purchased licenses of software
Reduced cost for purchases of premium new software module add-onsN/A
Access to Virtek’s Projector Exchange Program†N/A
Prioritized projector repairsN/A
Discounted spare parts, service and trainingN/A
Certified Calibration Plate Replacement Program††N/AN/A
FLEX OPTIONS   
Remote operator training (up to 4 hours)N/A
10% additional discount on spare parts & servicesN/A
On-site health check/ preventative maintenanceN/AN/A
One free projector repair/ exchangeN/AN/A

See our Laser Solutions Live

Our Products

IRIS 3DIRIS TRUSSIRIS SPS
LTGLASERQC
LASEREDGE®
Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


Virtek IRIS Truss
The Virtek® IRIS Truss system projects a laser template of the truss to be built onto the work surface, highlighting the position and shape of all truss joints and connector plates. This eliminates the need for measuring, squaring and stringing.



Virtek Iris™ Spatial Positioning System (SPS) locates objects in 3D space and quickly locks onto CAD-specified assembly positions without the need for costly tooling or optical targets. The Iris system is compact and easy-to-use for improved productivity, quality and safety on the shop floor.


Virtek LTG
The Virtek Laser Template Generator™ (LTG) system projects a template that shows operators the exact location of all important features in each component or assembly. There’s no need to refer to blueprints or the use of a measuring tape, so even the most complicated designs can be built in minutes.
Virtek® LaserQC® is a rapid inspection system that employs lasers to measure the accuracy of two-dimensional parts to tolerances within 0.05mm (0.002 inches).


Industries:  Sheet Metal Gaskets
Virtek LaserEdge® software with the NEW Laser Projection System (LPS10) is an easy-to-use, three-dimensional laser templating and positioning system. It accurately projects a virtual laser template onto molds and parts to guide operators through the process of part fabrication whether it be ply layup, paint masking, assembly or component location.


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