Global Service Support Team
We are Available to Support your Region Locally
Americas | Europe | Asia Pacific
Multi-National Language Support
NEW: UK, France & Germany phone numbers have changed!
Contact Our Support Team
USA: 1-800-684-7835
France: +33 4 12 31 00 09 NEW!
Germany: + 49 (7114) 909 4515 NEW!
UK: +44 (0) 161 564 0630 NEW!
APAC: +1 519-746-7190
(Global): +1 519-746-7190
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What Level is Right for your Business
Choose from our support level options
LIFE-TIME SERVICE ON-DEMAND
Service on-demand to fit your business needs with any Virtek System Purchase.
Professional Services
The entire suite of Virtek remote, on-site, repair, software updates and training services are available upon request.
Virtek Service Agreements (VSA)
In addition to our Service On-Demand options, Virtek offers a variety of customizable, proactive service agreement options designed to maximize uptime and system performance.
Service Level Options:
- Free Service On-Demand
- Priority Service
- Downtime Prevention Bundle
- Peak Performance Package
Service Level Options
Free Technical Support
Contact us by chat, phone or email for free technical support for the lifetime of your equipment
Peak Performance Package
Includes all features of the Downtime Prevention Bundle & preventative maintenance. Virtek expert evaluates and optimizes system performance annually, addressing any potential issues.
Maintenance Only
Provides everything included in service on-demand, plus priority technical support.
Downtime Prevention Bundle
Provides priority support, a hardware swap program for quick replacement, and up to 2 free remote training sessions to reduce the impact of employee turnover on production.
Virtek Support Overview
FEATURE | FREE SERVICE | MAINTENANCE ONLY | DOWNTIME | PEAK PERFORMANCE PACKAGE |
| Basic Phone Support | * | * | * | * |
| Chat/Email Support | * | * | * | * |
| Prioritized Support | - | * | * | * |
| S/W Maintenance Fees | - | * | * | 10% |
| Access to Hardware Swap Program | - | - | * | * |
| Free Virtual Training | - | - | * | * |
| Discount on Parts | - | - | 20% | 30% |
| Discount on S/W Platform & Module Upgrades | - | - | 10% | 20% |
| Discount on Services | - | - | 5% | 20% |
| Discount on Projector Repairs | - | - | 20% | 30% |
| Waive Evaluation & Diagnostic Repair Fees | - | - | - | * |
| Annual Preventative Maintenance Visit | - | - | - | * |
| Remote Production Protection Health Check | - | - | - | * |
| Discounts on S/W Subscriptions |
|
|
| 5% |
