We Are Available to Support Your Region Locally

Global Service Support Team

Americas | Europe | Asia Pacific
Multi-National Language Support

Contact Support

USA: 1-800-684-7835
 Europe: +44 (0) 161 864 6490
 APAC: +86 18321443925
 (Global) +1 519-746-7190

Download Service
Brochure

Our global service organization helps ensure that your Virtek systems are always optimized for maximum performance.

Our team of field service representatives, application specialists and remote support professionals have amassed years of best practices working with companies like yours and can help you get the most from your investment.

What Level is Right for your Business

Choose from our support level options

LIFE-TIME
SERVICE ON-DEMAND

with any Virtek System Purchase

Free Technical Support 
Contact us by phone or email for free technical support for the lifetime of your equipment.

Professional Services
The entire suite of Virtek remote, on-site, repair, software updates and training services are available upon request.

SERVICE LEVEL AGREEMENTS

In addition to our Service On-Demand options, Virtek offers a variety of customizable, proactive service agreement options designed to maximize uptime and system performance.

Service Level Options:
•   Software Maintenance
*  Enhanced
*  Premium

Comparison of Service Level Options

BENEFITSSOFTWARE MAINTENANCE*
Support and access to the latest software releases.
ENHANCED**
Support and access to the latest software releases with comprehensive hardware coverage.
PREMIUM**
Flexible service agreement covering software, hardware and any additional service options.
Prioritized telephone and remote technical support
Free software upgrades for all purchased licenses of software
Reduced cost for purchases of premium new software module add-onsN/A
Access to Virtek’s Projector Exchange Program†N/A
Prioritized projector repairsN/A
Discounted spare parts, service and trainingN/A
Certified Calibration Plate Replacement Program††N/AN/A
FLEX OPTIONS   
Remote operator training (up to 4 hours)N/A
10% additional discount on spare parts & servicesN/A
On-site health check/ preventative maintenanceN/AN/A
One free projector repair/ exchangeN/AN/A

See our Laser Solutions Live

Our Products

IRIS 3DIRIS TRUSSIRIS SPS
LTGLASERQC
LASEREDGE®
Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


Virtek Iris™ 3D with the NEW Vision Positioning System (VPS) significantly advances laser-guided assembly with innovative “FlashAlign” functionality and superior laser-line visibility. Initial alignment is 20X faster and re-alignments are reduced from minutes to seconds – save time, increase workflow all while retaining quality and accuracy.


Search